Why Choose Shift Hero Connect?
Instant Expertise
Automation engineers ready to troubleshoot your PLCs without delays.
No On-Site Visits Needed
Resolve issues remotely, reducing downtime and costs.
Scalable Support
Ideal for FMCG, Consumer Goods and Utilities businesses requiring quick responses.
Preventative Maintenance
Stay ahead of potential issues with ongoing remote diagnostics.
24/7 Access
Our engineers are available day and night to keep your operations running.
How Shift Hero Connect Works
Shift Hero Connect is for any business that relies on automation—no complex setup required. Simply subscribe, and our expert Automation Control Engineers (ACEs) will securely connect to your PLCs and automation devices. With real-time remote diagnostics and troubleshooting, you can reduce downtime, cut maintenance costs, and keep operations running smoothly—all without waiting for an on-site visit.
Submit your details
Fill out our contact form, and our sales team will promptly reach out to you to schedule a demo.
Live on-site demo
Our team will visit your site to
provide a live demonstration of Shift Hero Connect in action, showing how our remote PLC troubleshooting works in real time.
Discuss your requirements
During the demo, our experts will gather details about your needs and craft a bespoke solution for your operations.
Deploy hardware and activate support
Once you're ready to proceed, we'll deploy our Connect hardware at your site, ensuring your 24/7 remote support is set up and ready to go.
Remote Support Packages
- Basic - Remote support available Monday to Friday, 8 AM – 4 PM (excluding bank holidays).
- Professional - Extended remote support available 8 AM Monday – 4 PM Friday (excluding bank holidays).
- Commercial - • 24/7, 365-day remote support with next-day site attendance escalation support available if required.
+ many more
Proven results across industries
TESTIMONIAL
"Shift Hero Connect resolved our PLC fault in under two hours, saving
us from costly downtime. Exceptional service!"